Delivery & Returns
Each Cheeky Chair is individually made to order. The lead time from ordering to delivery is normally 6 - 8 weeks.
Once your order is placed we will send you an email confirming the details of your order and giving an estimated delivery date.
When your Cheeky Chair(s) are ready to be delivered one of our team will get in touch to arrange a convenient day and time slot for delivery. We deal with carefully selected specialist carriers and will do our best to accommodate your timing needs. We charge a set rate of £10.00 per delivery for most UK mainland deliveries.
Although we hope you will fall in love with your Cheeky Chair(s) if, for any reason, you don't, we have a no-fuss returns policy. Simply contact us within 14 days of your delivery date and we’ll come and collect it at a time that’s convenient for you. All we ask is that your item is in the same condition as it was when it was delivered.
Please contact our team on 07388 528244 or email email@example.com detailing your order number and the item(s) to be returned. We will then arrange for the items to be collected. All we ask is that you pay the cost of collecting the order which is £40.00 for UK mainland. For returns outside of the mainland which include Northern Ireland, the Channel Islands, Isles of Scilly and Isle of Man, there will be a £150 collection charge. You will receive confirmation via email once your item(s) have been refunded. Please allow 5-10 working days for the refund to show in your account.
Made-to-order items (your bespoke combination of model or colour or fabric ) have a 30% returns fee in addition to the collection charge of £40.00. Obviously we'd prefer to not have to charge for this, but as it’s a made-to-order just for you we can't guarantee that we'll be able to sell them again. You can cancel your Made-to-order items within 24 hours from the time the order was placed and receive a full refund. After 24 hours and up to 14 days after receipt, we’ll charge a 30% cancellation fee if you choose to cancel or return your item(s).
These terms do not affect your statutory rights.